Telehealth

This guide will tell you everything you need to know about Telehealth and how to join sessions using TheraNest, the tool we use at our practice.

What is Telehealth?
Telehealth is the use of video and audio technologies to support long-distance services between providers and their clients. TheraNest is a practice management application that we use to organize appointments, notes, and billing. TheraNest is HIPAA compliant and secure.

How Can This Help?
This can be a very effective option for busy professionals or for parents without childcare. It can also be an option if you're traveling, if you can't get out of work, or if you're a short-term client taking advantage of health, relationship, or business coaching.

What equipment do I need to join a session?
You will need the following to join a Telehealth (online therapy) session with your provider:

  • A computer, tablet, or phone (no applications or software download needed).
  • An external or integrated webcam.
  • An external or integrated microphone.
  • An internet connection with a bandwidth of at least 10 MBPS. We
    recommend an Ethernet cable over Wifi when possible to ensure you receive
    the best possible connection through your internet provider. You can check
    your internet speed here.
  • Shut down all background applications to ensure Telehealth receives the
    majority of your internet’s bandwidth, especially applications that use your
    camera.

Do I need a specific internet browser?
If you’re using a Desktop or Laptop, we recommend:
 - Google Chrome
 - Mozilla Firefox
 - Safari

We recommend the below if you’re using a tablet or mobile phone:
 - Android - Google Chrome
 - iOS (iPhone or iPad) - Safari

How do I join our session?
It’s as easy as clicking the unique link shared by your provider. There are no apps to download. Join your session from a mobile phone, tablet, or computer. Just click, enter your name, and Join.

Will our sessions be recorded?
No. TheraNest does not allow for session video or audio to be recorded

Other Tips?
Check out our Telehealth infographic below for best practices when setting up the optimal Telehealth space.


Contact:  For questions, or to make an appointment, please contact us