In a previous article, we discussed 10 tips for managing anger within yourself. In this article, we're going to discuss several tips you can use to diffuse anger in others.
We all deal with angry people at various times in life, from an angry customer to an angry colleague to an angry spouse or family member. And, if you don't know how to respond, it's easy to make the situation worse.
It's an incredibly important skill to develop. First, you can prevent a harmful incident. Second, if you can get through another's anger, it's possible to solve underlying problems and potentially build better relationships. Third, by learning to diffuse anger rather than trying to come over the top of it, you're breaking the "escalation cycle" that can cause a lot of harm (physically and/or emotionally) to you and others. And, don't overlook that you're potentially setting a new, positive example to those around you.
Also, note that there are different types of anger, from passive-aggressive anger to withdrawing to all out rage. In this article, we'll be dealing mostly with how to deal with aggressive and possibly threatening behavior.
**And, if you're in the Durham (or the greater Triangle area of NC), keep in mind that at KKJ we offer counseling and coaching for anger management. Please reach out and we'll be happy to help.
More Information On Dealing With Anger Issues:
If you're in the Durham (or Chapel Hill, RTP, Raleigh) area and would like to learn more about how we can help you, we invite you to call or setup an appointment by contacting our office.